Token Management

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Token Management

TOKEN MANAGEMENT SOLUTION

With Queuemate Token management software streamline queue management by issuing digital tokens, reducing wait times and enhancing customer experience. It optimizes service efficiency by providing real-time updates and seamless coordination between staff and customers

WHAT IS TOKEN OR QUEUE MANAGEMENT SOLUTION

Token management solution is a system designed to streamline and optimize the process of managing queues in various environments. It issues digital tokens or numbers to customers, allowing them to wait in a virtual line rather than a physical one. This solution enhances the customer experience by reducing wait times and providing clear, real-time updates on queue status. QMS is specifically designed for service organizations such as government/public service counters (post offices, telecom service counters, passport offices, income tax offices, road transport offices, electricity billing offices), banking and finance institutions, quick service restaurants, educational institutions (schools, colleges, and universities), hospitals and healthcare centers, and the transport industry (railway stations, airports, cruise ships). These systems streamline the first-come, first-served process for goods and services, enhancing efficiency and customer satisfaction.

BENEFITS OF TOKEN MANAGEMENT SOLUTION

Reduced Wait Time

Streamlines the queue process, allowing customers to wait virtually, which minimizes physical congestion and speeds up service.

Resource Utilization

Helps organizations allocate resources more effectively by providing real-time data on customer flow and service demand.

Customer Loyalty

By improving the overall service experience, organizations can build stronger relationships with customers, fostering loyalty and repeat business.

Cost Saving

Minimizes the need for physical queue management resources, such as ropes, signs, and additional staff, leading to cost savings.

Data Collection & Analytics

Offers valuable insights into customer behavior, peak times, and service performance, enabling organizations to make data-driven improvements.

Customer Experience

Provides a more organized and predictable queuing experience, reducing frustration and enhancing overall satisfaction.

QUEUE MANAGEMENT SOLUTION

Queue management and information display systems help users manage queues in both public and private organizations, while also publishing information across digital signage networks. Queuemate is available in both cloud and on-premise options. Queuemate solution enhances the customer experience by reducing wait times and providing clear, real-time updates on queue status.

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USE CASE APPLICATION

QUEUEMATE FEATURES

Queuemate Token management application is available on cloud web as well as on premise install option. It can work with Windows as well as Android Operating system

Android based Visitor Registration/Token Generation Kiosk and Token Call Out Applications.
Complete wireless and real time system. Integrate within main domain or create separate sub-domain.
Allows you to either print the token receipt or send SMS to visitor’s mobile phone.
Connect Call Out system audio output to external speaker for automated token call out voice over.
Web based CMS allows you to manage departments/services, users, printers as well as daily queue list from a web browser.
Call out visitor/token on First-In-First-Out (FIFO) basis or pick-and-choose from the list based on department/service.
Get graphical charts and bars of Token Management for reporting & analysis

HARDWARE SOLUTIONS

Jarma Technologies also offers a one stop solution of entire Token Management solution. from any size Android Touch Screen, thermal printer, TV display screen to software all can be provided under one roof.

FOR PRICING EMAIL US AT MAIL@JARMA.CO.IN FOR DETAILS

OR CALL US ON +91 91379 85009

FAQ's

What setup is required for Token Management Solution

Token Management Solutions consist of following hardware and software requirement

Token Management Software
Android Touch Screen or Touch Screen with External Android Player
Thermal Printer to print tokens (optinal)
TV Screen with Voice to display & Call out token queues
Admin Machine with Web Browser to Call & Dismiss the Tokens

What is the Cost of Queuemate Token Management

Queuemate is offered on Cloud Web as well as on premise install option. The pricing depends on what exact solution is required. Our Yearly Cloud subscription plan of single license starts from 1500* per month.

Is it necessary to use Thermal Printer?

No.. There is a sms option with which you can send the token number on the visitors mobile phone when they register for token generation. Printing of Token Number is not compulsory. The entire process can also be managed without Touch Screen Kiosk from a single machine if you have a person handling the queue.

Can Queue be managed by single person or multiple persons?

Our Admin Login can be used by multiple person since it is web based access. Either single or multiple person can manage the queues and call out tokens as required.